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What should be in your resume? Think of it from the hiring manager's perspective. They have a problem: You need your resume to convince them that interviewing and hopefully hiring you would be the solution to that problem.
Your resume has to be just right. You only want to put in the stuff that will do the convincing. You don't want to put in everything you've ever done. You don't want to write your whole autobiography. You only want to put in the stuff that is applicable to the specific job you are applying for.
This means your resume will change from time to time. It can change depending on the job you're applying for. You add things when applying for one position that you would leave out for another.
It will even mean that sometimes you'll leave out stuff that is super impressive to you and how to write a customer service resume. Heck, you might even leave out stuff that you feel is the most important work you've ever done in your career.
If you've been sending out the exact same resume to every job you've been applying to without tweaking it at least a little bit to suit each job then you've been doing it wrong. In a couple of minutes here, we're going to sit down and begin writing your baseline resume. But then, when we're done, and the time comes actually send this resume out to job openings, you're going to need to always be willing to tweak it to make it most effective for each individual job.
This can mean leaving things out, adding things in, emphasizing this thing for one job, but emphasizing that other thing for a different job.
Why are we doing this? Because as I said at the beginning, you want your resume to convince the hiring manager you're the solution to their problem. And not just a generic problem either! You're solution to this one specific problem that they've advertised for with their job opening.
So, first things first: A Functional Resume Vs. A Chronological Resume If you've done your research about resumes, you may have heard about different formats. The two most common resume formats are the Functional Resume and the Chronological Resume.
I'm going to show you a resume format that is a bit of a hybrid between the two. Let's call what we're about to write a Combination Resume format.
But just so you understand, let me briefly touch on the two formats and what they entail. In a functional resume, you de-emphasize your career chronology.
Sure, you list your jobs and employers and dates and all of that. But you put more emphasis on other things. A functional resume might have sections like: Skills, Accomplishments, even Core Competencies.
And it might have several of them. These would be given precedence over the career history. With a functional resume the idea is that your jobs and titles aren't as important as giving an overall impression of who you are as a professional. Functional resumes are often utilized by students and people who don't have much of a career history and thus need to show they're well rounded without being able to point to a long career.
But they're also used by some executives. A chronological resume is where you basically lay out your career history, job by job, usually going in reverse chronological order, with the most recent job listed first and the earliest or least impressive jobs listed toward the end.
The idea behind a chronological resume is to show your career progression as a sort of narrative, emphasizing increasing skills, experience and accomplishments. As I said, the resume we're going to sit down to write in a few minutes will be a bit of both.
But let me show you a functional resume and a chronological resume example so you know what I'm talking about! The Resume Header So you're sitting in front of your computer.Apr 12, · For a Customer Service Representative resume, your reverse-chronological work history should be the focus, with your education history and skills coming in second place.
A Customer Service manager resume should include much of the same, with the most relevant job experience given priority/5(83). May 05, · A customer service resume example better than 9 out of 10 other resumes. How to write a customer service resume that will land you more interviews.
Tips and examples of how to put skills and achievements on a customer service resume/5(18). Jul 17, · You already know how to write a resume. You put your contact info at the top and then list your jobs in reverse chronological order, with your education at the end.
Our top-rated tool is like working with an expert every step of the way!Easy Step-By-Step Guide · Download PDF Format · Create In Just 5 MinutesTypes: Courier Cover Letter, Restaurant Cover Letter, Temporary Cover Letter. Good news!
Customer service jobs are forecasted to increase by 13% by 1. Include These Five Strong Customer Service Skills. What skills are hiring managers looking for on your customer service resume? They are looking for both directly relevant and transferable skills.
These include: 1. Customer Service Resume for Managers. Let’s look at the resume of an applicant who’s a little further down the road than Marjorie. Tom has been working as a customer service rep for a while, and is looking for a new job that’s a step up into a managerial role.